Red Lion Pub Beer Wagon

Item arrived destroyed. Department 56 uses a soft styrofoam at times and this is not hold up in shipments. Sleeve was torn. Styrofoam destroyed. The actual piece had minor damage. But, who wants to be treated like this? I was told they ship items like this often with success. Country N More did offer me a 40% discount or to return the item at their costs which I appreciate. I still feel with an item like this, it needs shipped in a box, not a plastic bag. This was the first time I ever received a package like this from them and hope it's the last! I have purchased from them for years.