Returns

Can I return a product? You may return a new unused product within 30 days of receipt. If you are ever less than completely satisfied with a product purchased online or via phone/fax or mail, you may return it for a replacement (if the item is still available) or a refund. (Item must be in new saleable / new condition. If an item is damaged / defective please continue below). If you are returning a product, you must notify us via phone, email, or chat.

Country N More Gifts will credit return shipping costs for a product that arrives damaged, is defective in any way (if a replacement is desired and shipped), or is not the product that was ordered. If an item arrives damaged we will reship the item free of charge and send a return label for the damaged item. If a replacement is not wanted then the damaged item is considered a return and will fall under our return policy. If an incorrect product is received and the original product ordered is not wanted then the item is considered a return and will fall under our return policy. IMPORTANT: All damages must be reported via email within 7 days of receiving your order - no exceptions. Please click here to contact us regarding a damaged item.

You are responsible for return shipping costs if the product is no longer needed or desired, if the wrong product was ordered, or if a replacement is not wanted for a damaged item. The actual original shipping charges will be deducted from the credit.

Where do I return a product? You may return the item to:

Country N More Gifts Returns
46950 100 Street South
Tea, SD 57064

When returning the product, we ask that you include a copy of the original order receipt. Also, please indicate the reason for your return and whether you would like to receive a substitution or a refund. If you can not provide a copy of the original receipt, please write your invoice number, full name, address, and substitution/refund preference on a piece of paper and include it with your shipment. If you have additional questions, email Customer Service.
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★ All Reviews

Let customers speak for us

944 reviews
95%
(898)
3%
(29)
2%
(17)
0%
(0)
0%
(0)
I
Santa and Rudolph 50th Anniversary Ornament
Irene Konieczny (Pompano Beach, US)
Jim shore ornaments

I love these ornaments, beautiful colors and wonderful detail! Country N More prices can’t be beat, packaged well and the 6 ornaments I ordered came quickly! Highly recommend this store and this 50th anniversary Santa with Rudolph, adorable, Rudolph’s nose even lights up! 5 stars!

P
Dutch Santa Ornament
Pamela DeAngelis (Malvern, US)
Jim Shore Fan

I recently discovered the Jim Shore Santa around the World Collection. I received the Santa Italy as a X-mas gift, which represented my husband's heritage. As I ventured on different websites, I found the Dutch Santa which will represent my mother's side of my family.
Thank you, Country N More Gifts, for the best price and fast delivery.

P
Busy City Sidewalks
Pascale Matte (Phoenix, US)
Nice items but appalling service

I purchased 5 items for my Christmas in the City village in November 2020 and I received 4 of them in January 2022. It took 14 months, numerous unanswered emails to get the items. There is one missing and I was told before Christmas that I would get a refund, but I still have not received it. I received 2 replies to my dozen emails in one year. Items are lovely but not worth this aggravation.

Haven't received yet!

I keep getting a message asking me to rate the Jim Shore snowman that I apparently should have received by now, but I have not received it! Still waiting!!

K
Pumpkins, November 1st
Ken (Bloomingdale, US)

Great addition to your village! Looks just like a typical Halloween street from the mean older kids! Lol

★ Judge.me Reviews

Let customers speak for us

944 reviews
95%
(898)
3%
(29)
2%
(17)
0%
(0)
0%
(0)
I
Santa and Rudolph 50th Anniversary Ornament
Irene Konieczny (Pompano Beach, US)
Jim shore ornaments

I love these ornaments, beautiful colors and wonderful detail! Country N More prices can’t be beat, packaged well and the 6 ornaments I ordered came quickly! Highly recommend this store and this 50th anniversary Santa with Rudolph, adorable, Rudolph’s nose even lights up! 5 stars!

P
Dutch Santa Ornament
Pamela DeAngelis (Malvern, US)
Jim Shore Fan

I recently discovered the Jim Shore Santa around the World Collection. I received the Santa Italy as a X-mas gift, which represented my husband's heritage. As I ventured on different websites, I found the Dutch Santa which will represent my mother's side of my family.
Thank you, Country N More Gifts, for the best price and fast delivery.

P
Busy City Sidewalks
Pascale Matte (Phoenix, US)
Nice items but appalling service

I purchased 5 items for my Christmas in the City village in November 2020 and I received 4 of them in January 2022. It took 14 months, numerous unanswered emails to get the items. There is one missing and I was told before Christmas that I would get a refund, but I still have not received it. I received 2 replies to my dozen emails in one year. Items are lovely but not worth this aggravation.

Haven't received yet!

I keep getting a message asking me to rate the Jim Shore snowman that I apparently should have received by now, but I have not received it! Still waiting!!

K
Pumpkins, November 1st
Ken (Bloomingdale, US)

Great addition to your village! Looks just like a typical Halloween street from the mean older kids! Lol