I also found the item to be lovely, however was missing one of the figurines. We immediately notified customer service upon finding this out and have not received a reply. I’m sure the missing piece was not their fault but from manufacturing as the box appeared unopen on arrival. Again, beautiful item, and very well constructed…if it came complete, it would be worth every cent.
Update (and rating/title revised).
Was able to finally make contact with customer service and they were of great help. They tried reaching out to manufacturer but had now luck. They did make things as right as they could and to that I applaud them. If/when you can reach customer service, they are first rate!